These Terms and Conditions set out the rules governing the use of the platform operated by Imperial Wins and explain the contractual relationship between our company and users. They describe your responsibilities as an account holder, how we manage accounts and payments, and the general rules that apply to promotional offers and activity on the site. By registering, depositing or otherwise using the service you agree to comply with these terms and any additional policies we publish.
Account holders must provide accurate, complete and up-to-date personal information. We may require identity and address verification (KYC) before allowing certain transactions; until verification is completed some functions, including withdrawals, may be restricted. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. Notify us immediately if you suspect any unauthorised access. We reserve the right to suspend or close accounts where we reasonably believe terms have been breached, fraudulent activity has taken place, or verification checks fail.
Access to the platform is restricted to persons who meet the applicable legal age and jurisdictional requirements. You must be at least 18 years old to register. We may refuse registration or limit services for users resident in jurisdictions where use of our service is prohibited. It is your responsibility to ensure that use of the platform is lawful in your place of residence.
Users must not use the service for unlawful purposes, to evade controls, or to exploit inadvertent errors. Prohibited activity includes, but is not limited to:
Where unacceptable use is identified we may withhold funds, cancel transactions, close accounts and take any other action required to protect the platform and other users.
Promotions and bonuses are subject to specific terms which will be made available at the time of offer. General provisions include minimum qualifying deposits, wagering requirements, game eligibility restrictions and expiry periods. You must comply with promotion rules; abuse or attempts to circumvent promotional terms may result in forfeiture of bonus funds and associated winnings. The prevailing offer terms within your account take precedence over other descriptions.
Payment methods, limits and processing times vary by payment provider and are shown in the account cashier. We may place holds on withdrawals pending verification checks, including proof of identity and payment method ownership. Large payments may be processed in instalments where permitted. Fees may apply from payment providers; we will notify you of any fees we charge where applicable. We may impose deposit or withdrawal limits as part of our responsible gaming or fraud prevention procedures.
If you have a complaint about your account or a transaction, contact our support team in the first instance. We will acknowledge and investigate complaints promptly and try to resolve issues directly. Where an agreement cannot be reached, disputes will be handled in accordance with applicable law and the dispute-resolution procedures described in our policies. Use of alternative dispute resolution or regulatory complaints routes will depend on your jurisdiction and the remedies available.
We may revise these terms from time to time. Material changes will be notified by posting updated terms on the site or by sending a notice to the account holder. Continued use of ImperialWins following publication of revised terms indicates acceptance of those changes. You should review the terms periodically and stop using the service if you do not accept any update.
