This Privacy Policy explains how Imperial Wins collects, uses and protects personal information when you register, play or otherwise interact with our services. We are committed to safeguarding your privacy and to being clear about the types of information we process, how it is used, and the choices available to you.
We collect data necessary to operate accounts, provide services and meet legal and regulatory obligations. This includes personal data you provide directly, technical information gathered automatically, and transactional records of your activity on the platform.
Personal data may include your name, date of birth, contact details, identity documents and any information you submit to verify your identity or payment methods. We use this information to manage your account, verify eligibility, prevent fraud and comply with anti-money-laundering and other legal requirements.
Technical data covers device and connection information such as IP address, browser type, operating system, device identifiers and interaction data (pages visited, clicks, timestamps). This data helps us maintain account security, improve service performance and detect suspicious activity.
Transactional data includes deposit and withdrawal records, wagers, game history, bonus and promotional activity, and payment method details. We retain these records to process transactions, resolve disputes, and satisfy reporting and auditing requirements.
We use your information to operate and improve our services, manage accounts, process payments, handle customer support requests and comply with legal obligations. We may also use anonymised or aggregated information for analytics, business planning and fraud prevention. We will not use personal data for marketing unless you have provided consent where required.
We implement administrative, technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse or disclosure. Access to personal information is limited to staff and third parties who require it to perform their duties. Account protection measures such as secure passwords, multi-factor authentication where available and monitoring for suspicious activity are used to reduce risk.
We use cookies and similar technologies to provide essential site functionality, remember preferences and analyse site usage. Some cookies are necessary for security and session management; others support analytics and personalised content. You can manage cookie preferences through your browser settings; however, disabling certain cookies may affect site functionality.
Your rights include the right to access the personal data we hold about you, request correction of inaccuracies, object to or restrict certain processing and request erasure where applicable. You may also request a copy of your data in a commonly used, machine-readable format where technically feasible.
To exercise your rights or update your details, contact our support team through the account area. We will respond to valid requests in line with applicable law and retain records as required for legal or legitimate business purposes. Some data may be retained for compliance, dispute resolution or fraud prevention even after account closure.
We share personal data with service providers and partners who perform services on our behalf, such as payment processors, identity verification suppliers, analytics providers and customer support platforms. We may also disclose information where required by law or to protect our rights. We expect third parties to handle data in accordance with applicable data-protection laws.
We may update this policy to reflect changes to our practices or legal requirements. When material changes occur we will notify you via the account area or other appropriate channels. For questions about privacy or to exercise your rights, you can contact support through your account. References to the brand may appear as ImperialWins in some communications.
