At Imperial Wins we are committed to promoting safer gambling and helping players keep control. We recognise that gambling should be a form of controlled entertainment and that player safety comes first. Our approach is to provide simple tools, clear information and prompt assistance so customers can make informed choices about their play.
We aim to protect customers by promoting responsible behaviour, restricting access where appropriate, and acting quickly when there are signs of harm. Our policies prioritise player wellbeing, privacy and fairness. Staff receive training to identify concerns and to respond sensitively and promptly.
Players can use a range of controls to manage their activity. These tools are intended to help everyone stay within their chosen limits and to pause play when needed.
Customers may set daily, weekly and monthly deposit limits to control how much they can add to their account. Limits can be increased or reduced via the account settings, subject to any verification processes.
Loss limits allow players to cap net losses over a chosen period. Staking limits or maximum-bet settings can also be applied to reduce exposure during a session. Using both deposit and loss limits together gives practical control over overall spending.
Time limits and session reminders help manage how long a player spends gambling. Account breaks (temporary pauses) are available for short-term cooling-off. These breaks can be applied immediately and are designed to give players space to reflect before resuming activity.
Self-exclusion is a stronger option for anyone who needs a sustained break. Customers can request self-exclusion for set periods or indefinitely. During self-exclusion the account is closed to play, and access to marketing communications is restricted. Our support team can explain the available durations and the process to reinstate an account where permitted.
Warning signs include chasing losses, borrowing to gamble, changes in sleep or work patterns, and playing for longer than intended. If you, or someone close to you, is showing these signs it is important to act early and use the controls available.
If you need further help, please contact our support team via live chat or email at [email protected] for guidance on available tools. Independent organisations that provide confidential advice and treatment in Great Britain include GamCare, GambleAware, the National Gambling Helpline and the GAMSTOP self-exclusion service. ImperialWins encourages anyone who feels their gambling is becoming problematic to seek support without delay.
