Support is available to help with questions, account-related matters, technical faults or general feedback. Players can contact the team by live chat, email or telephone for practical assistance. Have your account details ready when asking about verification or withdrawals to speed up handling. Written enquiries should use the email addresses in the table below; telephone support covers routine account and technical issues and will direct complex matters to specialist teams.
| Department | Contact |
|---|---|
| Customer support | [email protected] — live chat available; email response typically within 24 hours, covering account and technical support |
| General enquiries | [email protected] — general enquiries and account records; non-urgent questions |
| Affiliate enquiries | [email protected] — partner, affiliate and marketing enquiries; commission queries |
| Phone | +44 20 7946 0852 — UK line; callers may be directed to voicemail out of hours |
| Working hours | Mon–Fri, 09:00–18:00 |
For detailed enquiries, account issues or cases requiring documents, email is the preferred contact method. Please send messages to [email protected] with a clear subject line and full, up-to-date contact details to help us respond promptly. Attach any relevant documents and state your account username where applicable; incomplete information may cause processing delays.
The support team aims to respond promptly to all enquiries. Most requests receive a reply within one business day. Some issues — for example complex verification, payment investigations or security reviews — can take longer while checks are carried out; in such cases you will be kept informed of progress and expected timelines. Response times may vary by volume and case complexity.
Your feedback matters — please share suggestions, ideas or issues to help improve the site. Every message is reviewed carefully and used to refine features, improve navigation and enhance the overall user experience. Send comments through live chat or [email protected], and include any screenshots or steps that help reproduce the issue.
