Our support team is available to help with account-related enquiries, payment questions, technical concerns or general feedback. UK players can contact the team through convenient communication channels including live chat, email and phone for quick assistance, or submit documents securely through the account area for verification help. The support team handles bonus and withdrawal queries, account security and site access, and will aim to respond promptly during published working hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email for account, payments and verification) |
| General enquiries | [email protected] (general feedback, site queries and press) |
| Affiliate enquiries | [email protected] (partnerships and affiliate programme contacts) |
| Phone | +44 20 7183 4567 (calls for account and payment enquiries) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
For detailed requests, account issues or enquiries that need documents or explanations, email is the preferred contact method: [email protected]. Please use a clear subject line, include your full name and account ID, and provide up-to-date contact details to avoid processing delays. Including screenshots or supporting documents often speeds handling and helps us resolve complex cases more quickly.
Our support team aims to respond to most enquiries within one business day. Quick requests such as password resets and basic account questions are often handled the same day. More complex matters, including account verification or payment investigations, may take longer depending on their nature and required checks. We’ll keep you updated and escalate urgent cases where necessary.
We’d love to hear your feedback, suggestions or ideas to improve the site. Please send comments about games, payments, promotions or anything that can make your experience better. Every message is reviewed carefully by our team and helps shape future updates and fixes. Thank you for helping us improve the service and keep the site user-friendly.
