This privacy policy explains how Imperial Wins collects, uses and protects personal information when you use our website and services. We take your privacy seriously and set out below the types of data we may collect, how we use it, and the choices and rights available to you as a user. This policy applies to account holders and visitors who interact with our site.
We collect a range of information to operate our services securely and effectively. This includes personal data, technical data from your device and transactional data related to payments and play activity.
Personal data covers information you provide when registering an account, such as your name, date of birth, email address, postal address and proof of identity where required. We may also collect details needed to verify payment methods, such as card or bank details, in accordance with our verification checks.
Technical data includes your IP address, device identifiers, browser type, operating system, pages visited and general usage patterns. This information helps us maintain site performance, prevent fraud and present content that works on your device.
Transactional data records deposits, withdrawals, wagers, wins and losses, game history and any communications about your account. This data assists with account management, compliance checks and resolving payment queries.
We use your information to operate your account, process payments, verify identity, prevent fraud, respond to enquiries and provide customer support. We also use data to improve site functionality, monitor security, and to meet our legal and regulatory obligations. We do not sell your personal information for marketing purposes.
We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss or unlawful processing. Access to personal data is restricted to authorised staff and contracted service providers who need the information to perform their duties.
We use cookies and similar technologies to remember your preferences, maintain sessions and provide analytics. Some cookies are essential for site operation while others help us understand usage and personalise content. You can manage cookie settings via your browser, though this may affect site functionality.
You have the right to access the personal data we hold about you and to request correction of any inaccurate information. You may also request restriction or deletion of data where applicable, subject to our need to retain certain records for legal or compliance reasons.
To exercise your rights, contact our support team using [email protected]. We will respond to requests in line with applicable data protection rules and may ask for proof of identity before acting on requests to protect your account.
We may share data with service providers who perform functions on our behalf, such as payment processors, identity verification suppliers and hosting providers. We may also disclose information when required by law or to protect the security of our services. We select third parties carefully and require them to safeguard personal data.
We may update this policy to reflect changes in our services or legal obligations. Material changes will be published on the site and, where appropriate, communicated to account holders. For specific queries about this policy or our practices, please contact [email protected] or refer to your account privacy settings.
We aim to keep your information secure and handle it transparently as you use ImperialWins services. If you have any concerns, please get in touch via [email protected].
