At Imperial Wins we take player safety seriously and are committed to promoting controlled play. We want players to enjoy gaming as a form of leisure, so we provide practical tools and clear guidance to help you stay in control. If you ever need extra support, we encourage you to use the available account controls and contact our team through the site.
We apply a harm-minimisation approach that puts player welfare first. This means routine identity checks for age verification, monitoring for unusual activity, and offering clear options to limit play. We do not judge players, but we do act where activity suggests a need for intervention.
We make several controls available so you can tailor your account to the level of play you prefer.
Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be reduced immediately from your account settings; increases may take a cooling-off period before coming into effect.
Loss limits help manage how much you can lose over a set period. These can be useful to keep spending within affordable levels and are adjustable from your safer gambling section.
Use session reminders, reality checks and account time-outs to manage how long you play. You can set automatic session timers and choose to take short account breaks when you feel it is helpful.
If you need a longer break, self-exclusion lets you close access to your account for a defined period. During self-exclusion, access to gaming via your account is suspended and marketing communications are stopped. You can request self-exclusion from your account area and support staff can explain how it works.
Be aware of common signals such as spending more than you planned, chasing losses, neglecting responsibilities, hiding gambling activity, or difficulty cutting down. If you recognise these signs in yourself or someone close to you, consider using limits, taking a break, or seeking advice.
Set a budget before you play and stick to it, use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or drinking, and do not borrow to gamble. Keep records of your play and review them periodically to spot any changes in behaviour.
If you want independent advice, contact recognised support services such as GamCare, GambleAware or your local health services. These organisations provide confidential guidance, treatment options and practical steps for recovery. For immediate help, please use the support options available in your account and follow the safer-gambling links provided by ImperialWins.
