Get in Touch With Our Team
Need a hand? Imperial Wins support team is ready to help with account-related issues, verification queries, technical concerns or general feedback. Our agents can assist via live chat, email or phone and will guide you through deposits, withdrawals and account checks. For written enquiries or documentation, use email and we aim to respond quickly. For partnership or tracking questions, the ImperialWins affiliate team manages commercial requests separately. All enquiries are handled securely.
| Department | Contact |
|---|---|
| Customer Support | [email protected] |
| General Enquiries | [email protected] |
| Affiliate Enquiries | [email protected] |
| Payments | [email protected] |
| Privacy | [email protected] |
| Phone | +44 20 7946 0824 |
| Working Hours | Mon-Fri, 09:00-18:00 |
| Typical response | Typical reply within 24 hours by email, immediate on live chat |
Email Assistance
For detailed requests, account queries or when you need to send documents, email our support team at [email protected]. Imperial Wins prefers email so we can track and attach files; please include a clear subject line and up-to-date contact details to avoid delays. If you already have an account, mention your username and ImperialWins customer ID where relevant.
Submit Your Inquiry
Response Time
Our support team aims to respond to most enquiries within one business day. Simple requests are usually handled quickly; complex issues such as account investigations or payment checks can take longer while we gather information and liaise with partners. If we need extra time we will keep you updated on progress and provide an estimated turnaround.
Feedback
Your feedback matters to us. If you have suggestions, ideas or bug reports to improve Imperial Wins, please send them in, we read every message and use it to make the site better for players. Use live chat or the support form; all feedback is reviewed and helps shape future updates and features on ImperialWins.