Privacy Statement

This Privacy Policy explains how we collect, use and protect personal information when you register for and use the Imperial Wins site. We take your privacy seriously and set out below the types of information we process, how we use it, who we may share it with, and the rights you have over your data.

Types of data we collect

Personal data

When you open an account or contact us we collect personal details such as your name, email address, date of birth, postal address and phone number. We also collect identity documents and verification information when required for age checks, KYC and payment verification.

Technical data

We automatically collect information about the device and browser you use, IP address, language settings, operating system, and other technical details needed to deliver the site securely and reliably.

Transactional and activity data

We record account activity, game-play history, deposits and withdrawals, payment method details, marketing preferences and any communications between you and our support team. This data helps us administer your account and detect fraud.

How we use your information

We use personal and technical data to provide and improve our services, process payments, carry out identity and anti-money laundering checks, investigate suspicious activity, respond to enquiries and notify you about changes to your account. We may also use aggregated, anonymised data for analytics and service development.

Data protection practices

We use industry-standard security measures to protect your information while it is in our systems, including encryption for sensitive data and access controls. Access to personal data is limited to staff and service providers who need it to perform their duties. We retain personal information only for as long as necessary to provide services, comply with legal obligations and resolve disputes.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, support secure logins, and measure how the site is used. Some cookies are essential for the site to function, while others support analytics and personalised content. You can manage cookie settings through your browser or the site cookie tool.

Information sharing and third parties

We share personal data with trusted third-party providers who help operate the service, including payment processors, identity verification companies, customer support platforms and fraud prevention agencies. We require these providers to process data in line with our instructions and applicable data protection laws. We will not sell your personal information.

Your rights

If you are based in the United Kingdom you have rights under applicable data protection law, including the right to access your data, request correction, object to processing, request restriction and request erasure in certain circumstances. You may also have the right to data portability.

Access, correction and deletion of data

To access, correct or request deletion of your personal data, please contact our support team at [email protected]. We will respond to valid requests in accordance with legal requirements and may need to verify your identity before taking action.

Privacy policy updates

We may update this policy from time to time to reflect changes to our services or legal obligations. We will post the revised policy on the site and, where appropriate, notify you by email or account message. If you use ImperialWins after changes are published, you accept the updated terms.