These Terms and Conditions explain the rules that apply when you use Imperial Wins. They describe the relationship between us and our users, including account responsibilities, eligibility, acceptable use, how bonuses, deposits and withdrawals work, and how disputes and updates are handled. By using the site you accept these terms and any documents they reference.
You are responsible for keeping your account details accurate and secure. Only you may use your account; you must not share login details or allow others to access your account. We may require identity verification at any time and may suspend or close accounts where we suspect fraud, abuse, multiple accounts, or breach of these terms. You must notify us immediately if you suspect unauthorised access.
Access to Imperial Wins is restricted to persons who are at least 18 years old. Eligibility may also depend on your location; where local law or our policies prohibit access we will refuse registrations from those jurisdictions. You must be legally permitted to gamble in your place of residence. We may request documents to confirm your age and identity before allowing play or processing withdrawals.
You must use the platform in a lawful and honest way. Prohibited activity includes abusive behaviour, money laundering, collusion, use of bots or automated systems, chargebacks, promoting unlawful activity, or attempting to manipulate game outcomes. We reserve the right to investigate unusual patterns of play and take appropriate action, including withholding funds where abuse is suspected.
Promotional offers are subject to specific terms that apply in addition to these conditions. Bonuses may require an opt-in, minimum deposit and wagering requirements. We set game contribution rates, maximum bet limits while a bonus is active, and expiry periods for promotional funds. Any suspected bonus abuse may lead to cancellation of the bonus and forfeiture of winnings.
We perform checks on deposits and withdrawals to comply with anti-money-laundering and fraud prevention obligations. You may be asked to provide proof of identity, address and payment method. Withdrawals may be subject to internal review and limits; large payments may be processed in instalments where necessary.
You must only deposit funds using payment methods in your name. We are not liable for delays caused by payment providers or banks. If a deposit is reversed or a chargeback occurs, we reserve the right to suspend your account and recover any losses.
If you have a dispute, contact our support team in the first instance with relevant details and evidence. We will aim to resolve matters promptly and fairly. If a resolution cannot be reached by correspondence, we may offer escalation options in line with applicable consumer processes; continued use of the service does not waive your right to raise a dispute.
We may update these terms from time to time to reflect changes to law, our services or operational needs. We will publish revised terms on the site and, where appropriate, notify registered users. Continued use of ImperialWins after changes are posted constitutes acceptance of the updated terms.
